Shipping Policy

Welcome to our online store! We strive to provide you with the best shopping experience. Below is our simple and clear shipping policy:

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1. Processing Time

• Orders are processed within 1-2 business days after payment is received.

2. Shipping Methods and Delivery Times

• Standard Shipping: 2-12 business days depending on country and availability of products

3. Shipping Costs​

• Free for orders to Finland

• Other countries in Europe: 15 - 20 e up to orders of 120 e. Free for orders over 120 e.

• Currently no delivery outside Europe available

4. Order Tracking

• Once your order is shipped, you will receive a confirmation email with a tracking number. 

5. Shipping Address

• Please ensure your shipping address is correct. We are not responsible for orders delivered to incorrect addresses provided by the customer.

6. Delays

• While we strive to deliver your order on time, unforeseen circumstances such as weather, holidays, or carrier delays may affect delivery times. We appreciate your understanding.

7. Contact Us

• If you have any questions or concerns about your order, please contact our customer service team at customerservice@acquahanko.com.

Thank you for shopping with us!